Refund & Return Policy

At Claytess Connect, your satisfaction is our priority. If you’re not happy with your purchase, we’ll make it right.

Returns & Exchanges

Returns are accepted within 7 days of purchase with proof of receipt.
Products must be unused, in original packaging, and in the same condition you received them.
Some items (earphones, screen protectors, and hygiene-sensitive accessories) cannot be returned once opened, unless defective.

Defective or Faulty Products

If your product is faulty, we’ll assist with a repair, replacement, or refund depending on the case and warranty terms.

Refunds

Refunds are processed in the original payment method (cash, EcoCash, bank transfer) within 7–14 business days after approval.
Exchanges are allowed for items of equal or higher value (you pay the difference).

How to Return an Item

Contact us via WhatsApp / Call: [Insert Number] or Email: [Insert Email].
Share your receipt and order details.
Return the item to our store or arrange delivery back to us.

Our goal is to keep you connected with gadgets you love—shop with confidence at Claytess Connect!

Q: What is your return policy?

A: Items can be returned within 7 days if unused, in original packaging, and with a receipt. Some items, like earphones and screen protectors, are non-returnable once opened.

Q: What if my gadget is faulty?

A: If a product is defective, we’ll assist with a repair, replacement, or refund depending on warranty terms.