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Refund & Return Policy
REFUND & RETURN POLICY
At Claytess Connect, your satisfaction is our priority. If you’re not happy with your purchase, we’ll make it right.
Returns & Exchanges
- Returns are accepted within 7 days of purchase with proof of receipt.
- Products must be unused, in original packaging, and in the same condition you received them.
- Some items (earphones, screen protectors, and hygiene-sensitive accessories) cannot be returned once opened, unless defective.
Defective or Faulty Products
- If your product is faulty, we’ll assist with a repair, replacement, or refund depending on the case and warranty terms.
Refunds
- Refunds are processed in the original payment method (cash, EcoCash, bank transfer) within 7–14 business days after approval.
- Exchanges are allowed for items of equal or higher value (you pay the difference).
How to Return an Item
- Contact us via WhatsApp / Call: [Insert Number] or Email: [Insert Email].
- Share your receipt and order details.
- Return the item to our store or arrange delivery back to us.
Our goal is to keep you connected with gadgets you love—shop with confidence at Claytess Connect!
Q: What is your return policy?
A: Items can be returned within 7 days if unused, in original packaging, and with a receipt. Some items, like earphones and screen protectors, are non-returnable once opened.
Q: What if my gadget is faulty?
A: If a product is defective, we’ll assist with a repair, replacement, or refund depending on warranty terms.