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FAQs
Frequently Asked Questions
🛍 Shopping & Orders
Q: Where is Claytess Connect located?
A: We are based in Bulawayo, Zimbabwe. You can shop in-store or online through our website and WhatsApp.
Q: How do I place an order?
A: You can order directly in-store, through our website, or via our WhatsApp shop. Simply share the product you want, and we’ll guide you through payment and delivery.
Q: Do you deliver outside Bulawayo?
A: Yes! We deliver across Zimbabwe using reliable courier partners. Delivery fees vary by location.
💳 Payments
Q: What payment methods do you accept?
A: We accept cash, EcoCash, ZIPIT, bank transfers, and selected mobile money options.
Q: Can I pay on delivery?
A: Yes, cash on delivery is available within Bulawayo. For other cities, prepayment is required before dispatch.
📦 Delivery & Pickup
Q: How long does delivery take?
A: Bulawayo orders: same-day or next-day delivery. Other cities: 2–4 business days, depending on courier schedules.
Q: Can I pick up my order?
A: Yes, you can collect from our Bulawayo store. We’ll confirm when your order is ready.
🔄 Refunds & Returns
Q: What is your return policy?
A: Items can be returned within 7 days if unused, in original packaging, and with a receipt. Some items, like earphones and screen protectors, are non-returnable once opened.
Q: What if my gadget is faulty?
A: If a product is defective, we’ll assist with a repair, replacement, or refund depending on warranty terms.
📱 Products & Warranty
Q: Do your gadgets come with a warranty?
A: Yes, most phones and smart gadgets come with a store or manufacturer’s warranty. Warranty length varies by product.
Q: Do you sell original accessories?
A: Yes, we stock genuine and high-quality accessories for phones, smartwatches, and smart home gadgets.
Q: Do you offer Econet Services, including the purchase of SIM cards?
A: Yes, we sell new cards and the reactivation of SIM cards.
Q: Do you sell Zesa Tokens and currencies accepted?
A: Yes, we sell Zesa tokens. Both USD Cash and ZWG Swipe are accepted
📞 Support
Q: How can I contact Claytess Connect?
A:
📞 Call/WhatsApp: +263 775 355 688
📧 Email: claytessconnect@gmail.com
📍 Visit us: Shop 21 Ascot Shopping Centre, Bulawayo, Zimbabwe
✨ Claytess Connect – Keeping you connected with gadgets and accessories you love.
